Christopher Wooten
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Last activity
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Activity overview
Latest activity by Christopher Wooten-
Christopher Wooten commented,
Christopher Kennedy Thanks for the feedback. We have since pivoted to creating an internal brand to use their widget in these situations
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Christopher Wooten commented,
I am in the same boat. Where is this in the cycle? It has been past 9 months since the official comment Amisha Sharma. Can you provide an update?
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Christopher Wooten commented,
Greg Katechis I am having a similar issue where I am trying to create a proactive chat for a customer via the API and I am unable to. Is there a reason this functionality is being blocked?
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Christopher Wooten commented,
Have to say I love this so much. Thank you for being open and proactive in your Roadmap.
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Christopher Wooten commented,
Looks like there is still no update here.
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Christopher Wooten commented,
Love the new view and the form features. I used to have a huge google sheet I used to have to use. When did this hit prod?
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Christopher Wooten commented,
This seems like a good idea, but the setup seems very complex. Is there a reason you all did not setup more options in the routing menu? The current round robin app is a staple of our setup. I love...
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Christopher Wooten commented,
Its usually one or two a week. The issue is when the agents need to have it done but only the admins can get to it. The idea is to enable the agents to run a command from either slack or Zendesk to...
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Christopher Wooten created a post,
Block Numbers via the API
AnsweredAs our call volume goes up so to is the amount of numbers we have to block. Being able to route a slack message or a macro to an api call would lesson a simple issue for our ops team.
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Christopher Wooten commented,
Same issue here. We need a better way to handle follow-up tickets with users.