Christopher Wooten
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Total activity114
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Last activity
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Activity overview
Latest activity by Christopher Wooten-
Christopher Wooten commented,
Set this up on one of my channels but it does not do any workflow when people @mention me on the channel. Does it not work in a specific Channel?
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Christopher Wooten created a post,
Need to add first tag (integer) to a webhook
Have tried using {{ticket.tag.first}} and {{ticket.tag | first}} both of which only pull the first number in the tag, not the entire number. Can anyone help?
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Christopher Wooten commented,
We need to be able to filter by groups and custom fields. Would really like to be able to have one place to adjust roles and groups on the same page. Going back and forth is a pain.
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Christopher Wooten commented,
Christopher Kennedy Thanks for the feedback. We have since pivoted to creating an internal brand to use their widget in these situations
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Christopher Wooten commented,
I am in the same boat. Where is this in the cycle? It has been past 9 months since the official comment Amisha Sharma. Can you provide an update?
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Christopher Wooten commented,
Greg Katechis I am having a similar issue where I am trying to create a proactive chat for a customer via the API and I am unable to. Is there a reason this functionality is being blocked?
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Christopher Wooten commented,
Looks like there is still no update here.
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Christopher Wooten commented,
Love the new view and the form features. I used to have a huge google sheet I used to have to use. When did this hit prod?
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Christopher Wooten commented,
Its usually one or two a week. The issue is when the agents need to have it done but only the admins can get to it. The idea is to enable the agents to run a command from either slack or Zendesk to...
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Christopher Wooten created a post,
Block Numbers via the API
AnsweredAs our call volume goes up so to is the amount of numbers we have to block. Being able to route a slack message or a macro to an api call would lesson a simple issue for our ops team.