Tyler Harris

I was just told to upload the pictures vs copying and pasting, to which my original point stands.  Why let it happen if it will eventually break?  It is challenging, knowing I have some ticking time bombs out there in my knowledge base.  

I had an article that was showing broken links, but I could still see the images in it.  

I have also seen the images completely break, even to me as an Admin.

My thoughts are if copying / pasting images into a Zendesk article is prone to breaking the image over time, either fix it or disable that option as now I have a knowledge based with the possibility of hundreds of images that may break, it has already happened to a few of my articles which can be very challenging if I don't know what the original screenshot uploaded was as many people submit articles on our team.

Thank you,