Jeff Wigal
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Activity overview
Latest activity by Jeff Wigal-
Jeff Wigal commented,
We're going to end up writing a webhook that checks for this on our incoming ticket. When a user sends in a ticket via email, we will check to ensure that the email used to create the ticket is set...
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Jeff Wigal commented,
We've been burned by this setup multiple times. User sends us an urgent email from a secondary address. We reply immediately and the reply is sent to their primary address and the user doesn't see ...