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Mike Jang

Joined Dec 13, 2021

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Last activity Feb 01, 2022

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Latest activity by Mike Jang

Mike Jang commented,

CommentZendesk basics

Is it possible to have subscriptions for two teams at different levels (such as Professional and Enterprise)? If so, can the two teams share content, specifically Zendesk articles?

View comment · Posted Feb 01, 2022 · Mike Jang

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Mike Jang commented,

Community comment Feedback - Help Center (Guide)

Any progress on this? For me, the ideal would use a Git repository as the single source of truth. Standard content management systems (CMS) such as Hugo, Jekyll, Gatsby, etc. already include this feature. 

If we could import pages from Git repositories, processed by the CMS of our choice, into a Zendesk article, that'd be best. 

In a past job, the organization that I worked for had to move away from Zendesk because of the lack of this feature. I'm wondering if I should recommend the same for the organization that I work for now.

View comment · Posted Dec 13, 2021 · Mike Jang

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