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Dan Ratzlaff

Joined May 26, 2022

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Last activity May 26, 2022

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Dan Ratzlaff commented,

CommentTriggers and automations

The webhook method works well for me adding a CC to a ticket on creation, but the newly-added CC does not automatically get the first notification that a ticket has been created.  I believe it's the way the triggers get processed.  I had to add a tag in the same trigger as the webhook, then add a new trigger that looks for Ticket->Updated and that tag present to send the requester and CC the notification that a ticket was created.  It also removes the tag.

View comment · Posted May 26, 2022 · Dan Ratzlaff

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