Daniel Velasque

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Since this thread started claiming the action to go back or go back to the beginning; Humanity discovered life on Mars, AI is about to make Sarah Connor's deepest fears come true, Swiss and US bank...

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• Daniel Velasque
• Created May 11, 2023 19:33
• 4 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. Working with messaging bots for your web and mobile channels

Could you make the bot start before an audio or an image sent? Unfortunately, currently, if customers send an audio or an image via WhatsApp, the flow does not start. Could you include an improveme...

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• Daniel Velasque
• Created January 09, 2023 03:55
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

please Zendesk, stop losing customers unnecessarily over something as simple as this.Does the brand want to be #1? Are they really interested in being #1 in the market? Details like these make them...

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• Daniel Velasque
• Created January 04, 2023 14:21
• 7 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. Using Flow Builder to create a social messaging bot

Hello.We have noticed that the flow does not start if you receive an image or a voice message as the first message from the client.Many people do not start a conversation flow by writing a text tha...

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• Daniel Velasque
• Created December 27, 2022 16:09
• 1 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Building a conversation bot using answers

Hello.We have noticed that the flow does not start if you receive an image or a voice message as the first message from the client.Many people do not start a conversation flow by writing a text tha...

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• Daniel Velasque
• Created December 27, 2022 16:03
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Team Zendesk please get your act together with this topic. The world demands it!!! We only ask for 1 button, 1 button! Prove that you are #1 and you will remain #1. Remember that outside the compet...

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• Daniel Velasque
• Created October 21, 2022 12:14
• 5 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Add "Back" step in "Flow Builder"

Hello lisa.It's good that you are interested in this much-needed functionality for the Zendesk bot to stand up to its competitors. Look at the attached screenshot (colored in yellow), you will see ...

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• Daniel Velasque
• Created September 02, 2022 11:53
• 4 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. Understanding answer flow step types

Hello.To do what you ask, Zendesk must release another type of step called "Collect Information", with this step you will be able to send the data that your client enters in the bot to a URL.For no...

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• Daniel Velasque
• Created July 07, 2022 17:43
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. Issue with welcome message on instance with multiple brands

Thank you very much for your valuable contribution Amy!I understand what you are saying and in fact, before uploading the first post, we carry out the configuration you mention, taking into account...

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• Daniel Velasque
• Created July 06, 2022 13:03
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Take the response from a web service and save it in a custom field

Thank you very much Ahmed!I assumed that this was the issue, but I wasn't sure at all (in short, this problem is solved the old way).I'll start reading documentation about ZIS.Thank you very much d...

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• Daniel Velasque
• Edited June 27, 2022 11:15
• 0 votes