Marcin Rogalski
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Last activity
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Activity overview
Latest activity by Marcin Rogalski-
Marcin Rogalski commented,
How do you actually add the variables? Seems like there would be some predefined ones based on values in your account. Like online status or ticket status, etc.
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Marcin Rogalski commented,
Hi. This looks like a good starting point to get our bot to work for transferring to agents when online but leaving a message when they're not. Though I don't see any options for variables. We only...
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Marcin Rogalski commented,
This doesn't work. I was sent this by a support rep. Followed it to a T. Still not working. I'm using your Chat Bots. And reenable messaging with this new trigger. All agents are offline. After bot...
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Marcin Rogalski commented,
Hi, It only seems to help for routing to agents. But the system clearly shows that you should be able to connect to an agent. The bot then requests our agents to respond. But if everyone is offline...
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Marcin Rogalski commented,
We just setup a bot. And this enabled messaging for our site. Though previously we were using Chat and Support. So if we were online, customers had the Chat option and we could converse. Though aft...