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James Daniel Constantino

Joined Feb 12, 2022

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Last activity Sep 12, 2024

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ACTIVITY OVERVIEW

Latest activity by James Daniel Constantino

James Daniel Constantino commented,

Community comment Feedback - Reporting and analytics (Explore)

Hello, 

It's been 4 years now since this idea/feedback was raised. Is there any actual updates related to this feature?

View comment · Posted Sep 12, 2024 · James Daniel Constantino

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James Daniel Constantino commented,

CommentHelp with Web Widget

Is there a way in achieving this  in help center if we are using messaging?

View comment · Posted May 22, 2024 · James Daniel Constantino

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James Daniel Constantino commented,

Community comment Feedback - Ticketing system (Support)

Hi Aush, 

Thank you for acknowledging the feedback. We are partnering with an outsourcing company for our frontline customer service team and BPO's have very strict implementation regarding information security, thus, agents and leaders alike aren't able to use external messaging applications.

Thank you,

James

View comment · Posted Feb 28, 2022 · James Daniel Constantino

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James Daniel Constantino commented,

Community comment Feedback - Ticketing system (Support)

I hope Zendesk consider to bring this back soon. 

View comment · Posted Feb 12, 2022 · James Daniel Constantino

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