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James Daniel Constantino
Joined Feb 12, 2022
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Last activity Sep 12, 2024
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Latest activity by James Daniel Constantino
James Daniel Constantino commented,
Hello,
It's been 4 years now since this idea/feedback was raised. Is there any actual updates related to this feature?
View comment · Posted Sep 12, 2024 · James Daniel Constantino
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James Daniel Constantino commented,
Is there a way in achieving this in help center if we are using messaging?
View comment · Posted May 22, 2024 · James Daniel Constantino
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James Daniel Constantino commented,
Hi Aush,
Thank you for acknowledging the feedback. We are partnering with an outsourcing company for our frontline customer service team and BPO's have very strict implementation regarding information security, thus, agents and leaders alike aren't able to use external messaging applications.
Thank you,
James
View comment · Posted Feb 28, 2022 · James Daniel Constantino
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James Daniel Constantino commented,
I hope Zendesk consider to bring this back soon.
View comment · Posted Feb 12, 2022 · James Daniel Constantino
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