Danail Stefanov

I would like to see my personal customer satisfaction feedback and my statistic for more than a week... for instance for a month or a year. Doesn't matter if there are one or more bad reviews.

Hiding the reviews is not a good solution, because it creates distrust of the presented results in the agents and preconditions of manipulations. It would be great to allow for a more detailed review by customers of whatthey are not happy with, not to hide the results from the agents. In 100 percent of the cases, where my ticket have received a "bad rating" the reason is in the process, that was developed by the company, not in the service. The analysis of this more specific information woud be beneficial for the company and will contribute to improvements in the processes.