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Scott C.

Joined Nov 21, 2021

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Last activity Feb 25, 2023

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Latest activity by Scott C.

Scott C. commented,

CommentRouting

Hey ZD team,

 

Is there any way to tell when an agent clears a view fully? Is there a trigger or anything that can tell us when a view is completed of all tickets?

 

Any insight is appreciated. Thanks!

View comment · Posted Feb 25, 2023 · Scott C.

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Scott C. commented,

CommentCall routing, greetings, IVR, and recordings

I'm able to right-click on the call in Zendesk and "Save audio as..."

View comment · Posted Nov 21, 2021 · Scott C.

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