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Alexander Mikhailov
Joined Aug 03, 2022
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Last activity Aug 04, 2022
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Latest activity by Alexander Mikhailov
Alexander Mikhailov commented,
CommentService Level Agreements (SLA), macros, and CSAT
Ok I see now, thanks Dave!!
View comment · Posted Aug 04, 2022 · Alexander Mikhailov
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Alexander Mikhailov commented,
CommentService Level Agreements (SLA), macros, and CSAT
Hi Zendesk,
I believe we just switched over to rich content enabled so agents can now add a hyperlink when answering a ticket. But, how do we add a link so that it is already in the macro so that the agents do not have to do it themselves? Is this function no longer available? Please see my screenshot below
View comment · Posted Aug 03, 2022 · Alexander Mikhailov
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