Mieda

Hi there, 

We would like to display this information on the screen where requests are submitted through the Help Center Customer Portal.

Hi there,

We are in the business of reselling AWS services.

We ask end users to manually enter their AWS account ID in a custom field when they first contact us.

On the other hand, we link the end-user's Zendesk account to our customer database, so that the AWS account ID is entered in the user field.
The AWS account ID is entered in the user field.

If we could show the user field to the customer, we thought it would be possible for the customer to select the AWS account ID without having to manually enter it.
AWS account ID without having to enter it manually.

I think I can show custom fields to end users, but I want to show user fields as well.

Currently, trigger conditions are "Yes/No" and "Include Next/No Next",
We would like to have an item such as "modified" to indicate that an update has been made as a condition.

Post Title 
Subject line of suspended ticket [Email is too large] is changed

Feature Request Summary 
The subject line of paused ticket [Email is too large] will be rewritten as [Email processing error] instead of the subject line of the received email.

Description/Example of Use.
When restoring the ticket, the subject must be rewritten manually by referring to the attached .eml file.
Please do not rewrite the subject as [Email processing error].

Business impact due to limited or missing functionality.
Increased steps to rewrite subject line and increased follow up due to omissions.

Other information and materials needed
A ticket with the subject line rewritten.