Chel
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Total activity6
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Last activity
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Activity overview
Latest activity by Chel-
Chel commented,
We'd love to see a full HTML/Rich Text Editor for the Signatures! Please add this for your customers. :)
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Chel created a post,
Improve Average Wait Time Calculations + Add periodic messaging
AnsweredFeature Request Summary: Currently, the average wait time is calculated from a 24hr block of time. This is often misleading due to peak support times throughout the day. We would love it if the a...
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Chel commented,
I've just had an escalation call with one of our clients who absolutely hates the "average wait time" feature because it's rarely accurate during peak times and because it doesn't provide any updat...