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Erin McDougal

Joined Jan 30, 2023

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Last activity Feb 13, 2024

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ACTIVITY OVERVIEW

Latest activity by Erin McDougal

Erin McDougal commented,

Community comment Q&A - Help center and community

Hi Jakub, thank you for your help. How would I adjust this approach for a tag on the user profile? Not on the organization? The tags are people-specific, not organization-specific, so I don't need to include the organization in any of this code.

 

And to confirm I am understanding your response correctly (as I am not a developer), this is code I would apply to the CSS, correct? Not the JS or page templates?

 

Thank you!

View comment · Posted Feb 12, 2024 · Erin McDougal

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Erin McDougal created a post,

Post Q&A - Help center and community

Can someone point me in the right direction for my specific use cases below? 

I want to hide the Submit a Request link from users that are not tagged as our application administrators. We will denote this in a tag on their user profile, and/or in a Segment.

I have two locations to Submit a Request in our Guide theme, and I need to hide both of them:

  1. A link in the header.hbs template called "Submit a Request". Relevant code below.

 

How do I selectively restrict the content above based on the user tag or segment? Thank you.

Edited Feb 08, 2024 · Erin McDougal

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Erin McDougal created a post,

Post Feedback - Help Center (Guide)

Feature Request Summary: 

Content tags should not be shared across brands. Content tags should be unique by brand to allow for a better customer and agent experience choosing from the list of content tags.

Description/Use Cases: 

Our company has several brands in Zendesk, all representing unique product offerings to distinct customer bases. Because our products are different enough in functionality, the content tags need to be different to reflect those distinct use cases. For example, one product would have tags like Appointment Scheduling, Kiosk, and Alerts. Another product would have tags like Data Administration, Imports and Exports, and Dashboards. Displaying content tags from all brands to all customers is a very confusing experience, when they don't have access to that functionality in their brand, nor do they really recognize the names of different brands. This means we are not able to expose content tags to our end users, and they cannot add them to their Community posts themselves.

Business impact of limitation or missing feature:

Without content tags being split by brands, we cannot use this feature in more than one brand, which basically makes it unusable. The big benefit for us is in customers being able to add their own content tags to their Community posts, and we cannot allow it in a multiple brand environment. 

Edited Aug 07, 2023 · Erin McDougal

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Erin McDougal commented,

Community comment Q&A - Help center and community

Hi Nicole,

Thank you for your response. Is that the case if we have a custom theme? I thought everything I read said that we have to edit the page templates when using a custom theme because it only works automatically if you are on the original Copenhagen and not a custom theme. I followed the instructions on this article, but it only includes how to do this for Community lists and post pages, but not for article pages. https://support.zendesk.com/hc/en-us/articles/4408832681626-Help-center-templating-cookbook#topic_tg5_cqx_xmb.

Thanks,

Erin

View comment · Posted Jul 13, 2023 · Erin McDougal

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Erin McDougal created a post,

Post Q&A - Help center and community

I see all of the code for adding badge titles to Community posts and to article comments. But how do I add the badge title to the article author section, in the article_page.hbs template? I can't figure out the code to get that to work. This is what I am looking for below:

Posted Jul 13, 2023 · Erin McDougal

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Erin McDougal created a post,

Post Q&A - Help center and community

We are transitioning one of our products into Zendesk, and we need to import community posts with votes as we move customer-submitted product ideas from the current system into Zendesk. We can import community posts (aka the submitted ideas) via the API, but we cannot figure out how to apply a certain number of votes to those submitted ideas. We do not want to lose the votes already cast on those ideas.

How can we apply votes to a community post en masse? For example, we want to import a post with 50 votes already tagged to it.

Posted May 05, 2023 · Erin McDougal

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Erin McDougal commented,

CommentSetting Guide roles and permissions

Is it possible to change the default permission on all of our Help Center articles? We want all Admins and Agents to be able to edit our articles. It is annoying to have to always remember to flip that permission from Admins for every new article create. Can we make a different permission the default for new articles, instead of the current Admin default?

View comment · Posted Apr 14, 2023 · Erin McDougal

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Erin McDougal commented,

Community comment Q&A - Help center and community

No, not looking for a vendor to support. I want to accomplish this with the built-in functionality within Zendesk, and learn if anyone has been able to make this work within Zendesk. Anyone else have suggestions on how to bulk archive community posts using Zendesk functionality?

View comment · Posted Jan 31, 2023 · Erin McDougal

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Erin McDougal created a post,

Post Q&A - Help center and community

We use our Gather Community as our product Idea Portal, where customers submit feedback requests for new enhancements to our product. We would like to archive older posts that haven't gotten enough votes for consideration. Is there a way to bulk move Community posts into a topic that our customers cannot see? 

I know how to move a post one by one into an "archive" community topic, but I need a way to do this en masse considering we have 500+ older posts we want to archive.

Posted Jan 30, 2023 · Erin McDougal

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