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Joel Glynn

Joined Dec 13, 2021

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Last activity Apr 14, 2023

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Joel Glynn commented,

CommentTicket management

Hi there,

FYI the link in this heading no longer works:

"Community Tip! Check out this tip to see how Andrew sets reminders for On-hold tickets."

I tried to search for this manually but can't seem to find the corresponding article, does one still exist? We're looking at enabling On-hold status, and would like to understand the reminders setup but assuming this will be done with either automations or triggers.

Thank you,

Joel

View comment · Posted Dec 13, 2021 · Joel Glynn

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