Recent searches
No recent searches

Michelle Duong
Joined Feb 07, 2022
·
Last activity Feb 07, 2022
Following
0
Followers
0
Total activity
1
Votes
0
Subscriptions
0
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Michelle Duong
Michelle Duong commented,
CommentEnd users and organizations
To add to this topic, when Admins click the 'reset password' for our customers, they can then reset their password. In doing so, we've received recent feedback regarding the process for them, please see below for their experiences:
- In Safari, it will alert you that you need to accept cookies from a third party and give you a link to click to do so. However, if you click ‘Continue’ it just gives you further info, you have to click specifically on the icon beside it to bring up the prompt.
- In Chrome and Firefox, there is no alert and no one-click accept cookies option, I could accept the lack of link if those browsers don’t have that functionality, but at least an alert saying that you need to allow 3rd party cookies needs to be there (preferably with a link to instructions on how to whitelist the site) and it is missing. When attempting to log in or reset my password through those browsers with accept third party cookies turned off all I got was a ‘zendesk cannot connect’ message which honestly looked like the service was simply down and/or the login form on the site was broken.
- On my iPhone, not just the alert about cookies but the entire login window is in the dialog box is cut off.
Adding this here in hopes the experience can be improved across browsers.
View comment · Posted Feb 07, 2022 · Michelle Duong
0
Followers
0
Votes
0
Comments