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Heather Collins's Avatar

Heather Collins

Joined Oct 25, 2021

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Last activity Mar 02, 2022

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Latest activity by Heather Collins

Heather Collins commented,

CommentHow to create and update reports

Was hoping to filter a data query by custom roles within Explore, but was unable to. 

Scenario: Building a report on the number of solved tickets per agent over a given time frame, sorted by custom role. "Agents" is not specific enough in this case, as I need to separate out multiple "mini departments" within our CX instance to accurately measure the number of inbound agents needed to handle the incoming volume.

View comment · Posted Mar 02, 2022 · Heather Collins

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