Ronny Edvardsen

We use ticket sharing with other Zendesk Support accounts and have had great success with that. However when tickets are unshared, and not resolved, the receiving account (we) are left with open tickets that require manual action to set them as resolved.

I'm trying to figure out how I can set up an automation that detects unshared tickets and resolve them after 24H without any manual action. Anyone know if that is possible to achieve?