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Adam Stewart

Joined Oct 03, 2024

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Last activity Oct 03, 2024

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Adam Stewart commented,

CommentZendesk messaging

We like having the transcripts public but they satisfy SLAs because the comment is made by the “System”.  This means a customer could reply to their chat, the transcript would write to the ticket, and the customer would satisfy their own SLA.  

 

Are there any plans to fix this behavior?  Public comments by the “System” should be excluded from SLA calculations.  

View comment · Posted Oct 03, 2024 · Adam Stewart

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