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Ian LaPhilliph's Avatar

Ian LaPhilliph

Joined Oct 21, 2021

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Last activity Jun 23, 2022

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Latest activity by Ian LaPhilliph

Ian LaPhilliph commented,

Community comment Feedback - Ticketing system (Support)

We're in a similar position here as well.  Not only lag for our agents, but we've also experienced a ton of chat outages since switching over.  Even on the operations side, I've noticed everything having to do with our account being significantly less performant since swapping Zendesk Chat over to the New Agent Workspace.

Guessing it has to do with the legacy chat APIs/Product interacting with the Support APIs, but my knowledge may be a tad outdated on that.

Either way, we are also looking at options on how to improve the performance. 

View comment · Posted Jun 23, 2022 · Ian LaPhilliph

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