Kai Schmitte
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Total activity89
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Last activity
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Activity overview
Latest activity by Kai Schmitte-
Kai Schmitte created a post,
Feature: Allow switch on/off Explosion in Report from Dashboard
There should be a possibility to switch on/off the use of the "Explosion" in a report from within the Dashboard view. Use case: Report (columns) with 2 different Attributes in the "rows" section. S...
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Kai Schmitte commented,
Dane, thanks for the reply. The aim is to have a stacked column with the top 5 ticket subjects for the last 14 months to see if the distribution of ticket subject changes. I just want to be able...
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Kai Schmitte commented,
No ability to search for a specific mail domain? I'm looking for all ticket requestors that use a mail address with a specific mail domain - to identify users which should belong to the company (or...
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Kai Schmitte commented,
Dane: How would I report on data with a long "name"? Currently I need a 14-month review of Ticket Subjects (they have long, descriptive names) as a stacked bar. Even the Top5 version cuts 2-3 desc...
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Kai Schmitte commented,
The real problem is when the data is used outside of Zendesk. Like an export or the need to show the data in a presentation. Here the scrolling possibility can't be used. Please take the need to ...
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Kai Schmitte commented,
Dane: Thanks for the explanation. Many of our customers start entering a question before the agent joins, so it is probable that the first reply time is included in most chats - and thus the paral...
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Kai Schmitte commented,
Jonathan March: No, this is not half-way what I need. The views are a 1-click solution to see a specific set of tickets. Searching through a view is just refining this specific view.
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Kai Schmitte commented,
is it possible that the Chat first reply time (sec) is part of Chat average reply time (sec)? When I draw a graph for both (by month), the lines are parallel. Something I wouldn't expect unless the...
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Kai Schmitte commented,
From my point of view this should be part of Explore. Agent behavior outside of tickets should be "reportable".
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Kai Schmitte commented,
Dane: Thanks for the help! Works. Nice would be to have both options - the color legend + the callout text. Best in the same way I can configure the mouseover datatips.