Tobias Hermanns
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Last activity
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Activity overview
Latest activity by Tobias Hermanns-
Tobias Hermanns created a post,
Custom Status
Hi, does this EAP allow us to do Custom Status?i.e. Agent set "Away - Ticket" we want to know which ticket he is working with, so he may can add a custom reason? So we know during the day in which ...
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Tobias Hermanns commented,
Hi Joyce, partially, we are on Enterprise, so we can create up to 100 Status, but I believe if that´s not able to sort or search by Agent it will not help. Also, we wondering in case of an Agent go...
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Tobias Hermanns commented,
Hi Ofer, Go for Ticket Status Exclude Closed / Solved. And change to "Bar" select all on left site then. Change Display Value to Show in settings. KindRegards, Tobias
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Tobias Hermanns commented,
HI Barry, will this feature upcoming consider OOO? Like Agent is 1-2 days offline (stay on agent, and let Agents work from a backup view) but is longer Offline or Vacation = Reassign to Group? Than...
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Tobias Hermanns commented,
Hi, we also need this any news?
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Tobias Hermanns commented,
Hi, would it be possible to set a manual reason?Like: "AdHoc" selection, then Agent need type in doing step? Thanks. Tobias
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Tobias Hermanns commented,
Hi, would it be possible to set a manual reason?Like: "AdHoc" selection, then Agent need type in doing step? Thanks. Tobias
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Tobias Hermanns commented,
Shiyu Zhu Any news if and when end-user input or our KB can be added as input?
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Tobias Hermanns commented,
We have the same, we used Answer Bot before, and our technology isn´t that easy with repetitive processes. Answer Bot may fix 1-2% of our cases, which was OK enough with available free solutions. O...
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Tobias Hermanns commented,
Hi, i can´t find the related options, is this Third Party working without consuming MAU?