Tobias Hermanns

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Feature Request: Reporting on Article Labels in Explore

Hi,   is there any update here on the roadmap, we also urgently need this ability here? Thanks.

• View comment
• Tobias Hermanns
• Created June 01, 2022 14:11
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Initial feedback on the Agent Workspace

Hi, please add us too for feedback. Thanks. Tobias

• View comment
• Tobias Hermanns
• Created May 30, 2022 09:21
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Initial feedback on the Agent Workspace

We need mandatory migrate to Workspace because of some feature and enhancements we need. I raise similar and more feedback years ago during early Agent Workspace phase. They didn't change anything ...

• View comment
• Tobias Hermanns
• Created May 20, 2022 17:25
• -1 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace Issues

I still have 2 issues with Agent Workspace. 1. Sometimes a new comment isn't loading in open ticket tab it shows scroll down but no content equal is agent or end-user update. I need close the tab ...

• View comment
• Tobias Hermanns
• Created May 20, 2022 17:18
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace feedback - Tab titles / details

Hi, yes please enhance it. Thank you

• View comment
• Tobias Hermanns
• Created April 04, 2022 15:30
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversations - Microsoft Teams Integration

HI David,   i found it yesterday too and add myself here, thanks!   Tobias

• View comment
• Tobias Hermanns
• Created February 24, 2022 10:20
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Side Conversations - Microsoft Teams Integration

Hi David, we tried it but we have many issues (comment overlapping, comments can´t read, Red Warning without Error message, Tickets can´t be updated .. ...) Would you be so kind be in touch with us...

• View comment
• Tobias Hermanns
• Created February 23, 2022 15:06
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing the new Microsoft Teams integration

Hi David, we are very much looking into Teams solutions with Zendesk for Internal and External Support. We also have still bottlenecks.If you have the time, I would like to do a meeting with you to...

• View comment
• Tobias Hermanns
• Created February 23, 2022 14:45
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Ticket Tabs - We Want Your Feedback!

Hi, when can we expected the raised changes?

• View comment
• Tobias Hermanns
• Created November 04, 2021 08:55
• 0 votes