Tobias Hermanns
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Total activity176
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Last activity
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Activity overview
Latest activity by Tobias Hermanns-
Tobias Hermanns commented,
Scott Allison Hi, how to remove an Agent Macro? We removed the role feature that they can create Macros as they misused it to change priorities. Now I see their Macros and can clone it, but not d...
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Tobias Hermanns commented,
Hi Gabriel Manlapig We tried this solution, it´s working but not what we need.We want people call pro-active on their end-devices, once they give us their number or in best case add themself into t...
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Tobias Hermanns commented,
When it comes to Bot automatically build in?
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Tobias Hermanns commented,
Messaging with Digital Line doable?
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Tobias Hermanns commented,
Brighton Is it E-Mail or Web Form tickets? Voice / Helpcenter isn´t supported yet. Make sure to "close" the Agent Workspace Tab and reopen it, as this sometimes does not show "real assignee". I ca...
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Tobias Hermanns commented,
Hi Walter Bellante While we waiting for Omni Channel Dataset into Restriction to choose, we also found "Real Time" Channels i.e. "Agent Online" can´t work. Is this also planned?We want for example ...
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Tobias Hermanns commented,
Hi, thanks for your offer and understanding workflow. Our developer confirm he can fix it within 3 days so I think we are good. I hope next time of changes may have a bit earlier announcement, new ...
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Tobias Hermanns commented,
Hi Katarzyna Karpinska The Custom App is query:"/api/v2/help_center/en-us/articles/01H7AT7KTMF163YBYEBVGT9KJJ.json?include=sections,categories,translations" However /articles/notexternalID once Con...
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Tobias Hermanns commented,
Hi, yes based on Editor URL, as may translation comes in place before publish is ready.
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Tobias Hermanns commented,
Hi, can you remove us from Roll-Out list? We found that if Content Blocks are enabled the internal article ID changed which cause our automatic Translation tool for Article can´t get this by API an...