Tobias Hermanns
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Total activity36
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Last activity
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Recent activity by Tobias Hermanns-
Same for us, we see EAPs, Feature Changes, Design changes (Macro Button) whatever, but this notes lacking extreme for Support changes or hidden roll outs.
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I wondering why we see soo many Agent Workspace Updates or changes in Support Interface during a week and always "No updates this week" for Support.
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It would be better not to add to more channels and stop rolling it out. In our tickets, it makes trouble with light agents/sales cc interaction and whatever; all legitim cases, where it thinks it´s...
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Hi, please give a way to remove Message Alert Level, it´s so annoying to have it on hundred tickets. Thanks.
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Hi, is there any update here on the roadmap, we also urgently need this ability here? Thanks.
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Hi, please add us too for feedback. Thanks. Tobias
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We need mandatory migrate to Workspace because of some feature and enhancements we need. I raise similar and more feedback years ago during early Agent Workspace phase. They didn't change anything ...
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I still have 2 issues with Agent Workspace. 1. Sometimes a new comment isn't loading in open ticket tab it shows scroll down but no content equal is agent or end-user update. I need close the tab ...
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Hi, yes please enhance it. Thank you
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HI David, i found it yesterday too and add myself here, thanks! Tobias