Tobias Hermanns
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Total activity42
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Last activity
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Votes on activity by Tobias Hermanns-
We got the same feedback around the team, agents see too much free space before see the real work and need scroll more...Please adjust button location to right site under "Action" and filter it / e...
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Same for us, we see EAPs, Feature Changes, Design changes (Macro Button) whatever, but this notes lacking extreme for Support changes or hidden roll outs.
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Hi, is there any update here on the roadmap, we also urgently need this ability here? Thanks.
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Hi, please add us too for feedback. Thanks. Tobias
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HI David, i found it yesterday too and add myself here, thanks! Tobias
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Joey Barrett Any news here? Joey Barrett March 23, 2022 Zendesk Product Manager Update for 2022 Hi All, We see a lot of value in implementing this feature. We are currently explori...
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HI Volkan, Yes, please add us here so that we can double-check migrating the current solution into a new one with our dev team. Thanks.
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HI Barry, any timeplan for API here? We control Talk Agent Status by Time Measurement App right now and to convert to new tool, we need it. Thanks. Tobias
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I wondering why we see soo many Agent Workspace Updates or changes in Support Interface during a week and always "No updates this week" for Support.
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I still have 2 issues with Agent Workspace. 1. Sometimes a new comment isn't loading in open ticket tab it shows scroll down but no content equal is agent or end-user update. I need close the tab ...