
Tobias Hermanns
-
Total activity63
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes17
-
Subscriptions20
Comments
Votes on activity by Tobias Hermanns-
We got the same feedback around the team, agents see too much free space before see the real work and need scroll more...Please adjust button location to right site under "Action" and filter it / e...
-
Hi, Is there a way to modify the color of red, it overlaps too much with SLA red, and our Agents are confused that "red open" now means "SLA breach". Thanks. Tobias
-
Same for us, we see EAPs, Feature Changes, Design changes (Macro Button) whatever, but this notes lacking extreme for Support changes or hidden roll outs.
-
Hi, is there any update here on the roadmap, we also urgently need this ability here? Thanks.
-
workaround for me:Creating Dynamic Content with "English only" and the letters O, P, H, N, S Add these placeholders and replace the default zd placeholder for Agents. The views looking much better ...
-
How to filter based on a "ITEM" For example I want find out which agent mis-linked the user to a wrong organization, so I want display "Item" -> Username and get a list of changes for this user (Or...
-
Will such tags / can such tags influence answer bot building or result now or in future?i.e. we tagging it: "Setup, Install" Ans Answer Bot can ask do you want "Setup or Install" and based on click...
-
Hi, please add us too for feedback. Thanks. Tobias
-
HI David, i found it yesterday too and add myself here, thanks! Tobias
-
Hi!Why isn´t it possible to have a different DC based on Agent Views (Column) and the Status Change selector (Dropdown)? I want our Agents to see some short notice like "O" for Open and "P" for Pen...