Lala
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Last activity
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Activity overview
Latest activity by Lala-
Lala commented,
Thank you so much, Nicole. That was very helpful.
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Lala commented,
Hello. Is there a way to customize the Play feature to start with the oldest tickets first? When I test it out on my end, it's not starting with the oldest open tickets in the queue. Thank you!
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Lala commented,
Hello. I have a weird situation where incidents that I link to a problem ticket will sometimes "unlink" or just not stay on the linked ticket if that makes sense. This will happen without the ticke...
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Lala commented,
Hello. I have enabled IG Direct for Zendesk, and the messages are coming in as support tickets. I am assuming I need to set up some automation to go into a specific view. Also, is there a reason wh...