Michael Clarke

1. Community
2. Tips from users - Zendesk Suite
3. Create a Table of Contents automatically

This thread has been super helpful, so thanks everyone who has contributed. Like @..., I'm also wanting to add a title to the TOC - Is someone able to point us in the right direction?

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• Michael Clarke
• Created August 24, 2021 09:47
• 0 votes

1. Explore
2. ...
3. Metrics, attributes, and filters
4. What is the difference between the solved tickets and tickets solved metrics?

I am currently using the Tickets Solved metric in the Ticket Updates dataset and have come across a discrepancy that I don't quite understand.I'm using the metric to create a day-by-day query to sh...

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• Michael Clarke
• Created July 03, 2021 09:06
• 0 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Adding subsections to create more levels in your help center

I've followed all of the steps in the various articles to allow for subsections to be used, but I still don't seem to be able to set the hierarchy for the sections/subsections.The hierarchy only al...

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• Michael Clarke
• Created June 28, 2021 02:22
• 1 vote