Rhys Edlin

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Admins should see ALL Dashboards - even if not shared to them

Bumping for an update to this. I also have contacted ZD Support and am told there is no way for an admin to see dashboards which have not been shared with them. Surely the mapping between User/Owne...

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• Rhys Edlin
• Created November 04, 2022 03:36
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Rogue iframe in Chrome and Edge on Zendesk Support - stops selection of Views/Home/+Add

I ended up blocking the element using AdBlockPlus

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• Rhys Edlin
• Created August 22, 2022 00:12
• 0 votes

1. Support
2. ...
3. General questions and issues about tickets
4. Why is the customer's reply not changing the ticket status to open?

I have had success with the below, however sometimes our agents have tickets where they are the requester AND the assignee, so in this case, if that agent tries to set the status of that ticket to ...

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• Rhys Edlin
• Edited July 19, 2022 20:50
• 0 votes

1. People
2. ...
3. Team members and groups
4. Managing groups

Hey team, Is there an easy way to check if any business rule is linked to the group you are about to delete?  Or do you have to go into each type of business rule and manually check each rule for t...

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• Rhys Edlin
• Created February 08, 2022 20:30
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Rogue iframe in Chrome and Edge on Zendesk Support - stops selection of Views/Home/+Add

Hi, thanks for getting back to me. This post was option 2, so I'm likely going to go around in circles. Is this a known issue?

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• Rhys Edlin
• Created January 30, 2022 23:16
• 0 votes