bgoossens
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Last activity
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Activity overview
Latest activity by bgoossens-
bgoossens commented,
How can we make sure that in the queue only the tickets are included that are part of the brand of that specific agents. Now its seems that tickets in the queue are assigned to the agent that ticks...
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bgoossens commented,
Article is not up to date (new admin section). How can I enable agents to create end users?
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bgoossens commented,
Is it possible to disable the chat bot in the messenger? Is it also possible to enable dynamic content for messenger? Automatic translations are just not good enough. Looks silly from customer poin...
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bgoossens commented,
Hi, what is the best way to trigger the API target (put) to change the requester? I would also like to change the requester of an incoming ticket based on the phone number that is provided in the t...
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bgoossens created a post,
422 Unprocessable Entity when Calling secure API with JWT using client.request()
We face an obstacle when integrating the authenticate that Zendesk support suggest for custom apps. We always getting 422 error code (Unprocessable Entity) with any api we call when enabling the se...
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bgoossens commented,
That's correct, thanks. This makes side conversations a better solution. What is also possible is to assign the ticket to a group of light agents. You can make groups of light agents as long as the...
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bgoossens commented,
Thanks. By setting triggers where condition comment = private I should be able to set some proper notifications. If i assign a ticket directly to an agent and subsequently I make a internal note, ...
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bgoossens commented,
In the situation that all my colleagues have access to zendesk (as light agents) why should I use side conversations instead of internal notes?
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bgoossens commented,
Hi Audrey, the subject of the welcome email has the following format: "[account name] welcome email". The account name is in our case the name of the parent company which has multiple brands. I had...
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bgoossens commented,
Same need. In addition, the brand used in the title is even incorrect!