Bram
-
Total activity22
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions9
Comments
Recent activity by Bram-
How can we make sure that in the queue only the tickets are included that are part of the brand of that specific agents. Now its seems that tickets in the queue are assigned to the agent that ticks...
-
Article is not up to date (new admin section). How can I enable agents to create end users?
-
Is it possible to disable the chat bot in the messenger? Is it also possible to enable dynamic content for messenger? Automatic translations are just not good enough. Looks silly from customer poin...
-
Hi, what is the best way to trigger the API target (put) to change the requester? I would also like to change the requester of an incoming ticket based on the phone number that is provided in the t...
-
Hi, when will the authentication be ready for Messenger? It was promised to be delivered in Q2 (by implementation team). Now its already Q4. Any update?
-
That's correct, thanks. This makes side conversations a better solution. What is also possible is to assign the ticket to a group of light agents. You can make groups of light agents as long as the...
-
Thanks. By setting triggers where condition comment = private I should be able to set some proper notifications. If i assign a ticket directly to an agent and subsequently I make a internal note, ...
-
In the situation that all my colleagues have access to zendesk (as light agents) why should I use side conversations instead of internal notes?
-
Yes it makes no sense at all to do it like this and it is insane that its not possible to change this. Also, the welcome email is triggered from an action in the helpcenter of the brand, so the sys...
-
Hi Audrey, the subject of the welcome email has the following format: "[account name] welcome email". The account name is in our case the name of the parent company which has multiple brands. I had...