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Jason McDonald
Joined Mar 07, 2022
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Last activity Jul 27, 2022
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Latest activity by Jason McDonald
Jason McDonald commented,
Hi,
Some of our customers reporting today that they're not seeing attachments (paperclip attachment, not inline) on their end. You can see it in the Zendesk ticket but it's not showing on customer email.
Tested with my own personal email address and it appears to be the case.
After some searching I went to Admin Centre > Objects and Rules > Ticket Settings and enabled "Include attachments in emails" and it has resolved it.
No changes had been made prior to this issue occuring but we never had issues with attachments before today. Has there been an update or release that could have affected this?
View comment · Posted Jul 27, 2022 · Jason McDonald
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Jason McDonald commented,
Looks like someone already has it here
https://support.zendesk.com/hc/en-us/community/posts/4552090539034-Click-tab-to-copy-ticket-ID
View comment · Posted Apr 22, 2022 · Jason McDonald
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Jason McDonald commented,
Hi all,
Having the same issue as Edina above.
It's no longer possible to highlight ticket number with a double click. Trying to highlight it with the mouse is a bit awkward depending on where exactly you click.
We can get it from the URL or type it manually for now but is there a reason for this change?
Thanks
Jason
View comment · Posted Apr 22, 2022 · Jason McDonald
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Jason McDonald commented,
Just rolled out Agent Workspace today and found out this information is gone and it was incredibly useful for us to have. Hope this is resolved.
It was not mentioned in this article that this would no longer be available: https://support.zendesk.com/hc/en-us/articles/4408821805338
View comment · Posted Mar 07, 2022 · Jason McDonald
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