Jason McDonald

1. Support
2. ...
3. Ticket management
4. Enabling attachments in tickets

Hi,Some of our customers reporting today that they're not seeing attachments (paperclip attachment, not inline) on their end. You can see it in the Zendesk ticket but it's not showing on customer e...

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• Jason McDonald
• Created July 27, 2022 14:14
• 0 votes

1. Email
2. ...
3. General questions about email and email template
4. HTML and Markdown used in dynamic content does not render in trigger emails or agent signatures

Hello,Similar to Sandra above, we had up until very recently, had correctly formatted html dynamic content within an automation.Now this is being received in plain text on the customers end.The HTM...

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• Jason McDonald
• Created May 31, 2022 16:48
• 1 vote

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: April 2022

Looks like someone already has it herehttps://support.zendesk.com/hc/en-us/community/posts/4552090539034-Click-tab-to-copy-ticket-ID

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• Jason McDonald
• Created April 22, 2022 14:53
• 0 votes

1. Zendesk updates
2. What's New in Zendesk
3. What's new in Zendesk: April 2022

Hi all,Having the same issue as Edina above.It's no longer possible to highlight ticket number with a double click. Trying to highlight it with the mouse is a bit awkward depending on where exactly...

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• Jason McDonald
• Created April 22, 2022 10:39
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Bring additional customer information from chat into the new agent workspace

Just rolled out Agent Workspace today and found out this information is gone and it was incredibly useful for us to have. Hope this is resolved.It was not mentioned in this article that this would ...

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• Jason McDonald
• Created March 07, 2022 10:12
• 2 votes