Alon Eidelman
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Recent activity by Alon Eidelman-
@... This is actually what we did but the results are not reliable. It should count (according to my understanding) the time we handled the ticket without the pending hours/ days. But when we manua...
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Hi. We are really struggling with building the metric as described.Our goal is to create a report that presents the number of days a ticket is open and under our company's responsibility (calculate...