Simon Blouner
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Total activity40
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Last activity
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Votes18
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Activity overview
Latest activity by Simon Blouner-
Simon Blouner created a post,
Side conversation receiver has original side conversation creator added
Feature Request Summary: Agents who are not the original creator of a side conversation, will be added as cc when a secondary agent replies to the same side conversation. Description/Use Cases: ...
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Simon Blouner created a post,
Explore Feedback: Ability to categorize dashboards
Feature Request Summary: It would be nice if we were able to categorize Dashboards, similar to the way triggers can be categorized. Description/Use Cases: Since we can only schedule an entire d...
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Simon Blouner created a post,
Flowbuilder: Custom placeholder in message field
Feature Request Summary: It should be possible to change the placeholder text in the message field in Flowbuilder/Messaging Widget Description/Use Cases: In some cases when a messaging widget i...
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Simon Blouner commented,
Hey Tetiana Gron Is the roll put delayed? We do not have it available on pod 17, but on pod 23 and 29 it is available.
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Simon Blouner created a post,
Flowbuilder Feature Request: Option to change choice in Options Step type as end-user
Feature Request Summary: The step type Option should have an option to change your choice as an end-user, reinitiating the flow to go down a different lane Description/Use Cases: Customers who ...
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Simon Blouner commented,
Hey Miranda Burford This is a must-have feature, as I'd imagine the black doesn't match with a lot of brand colors. For us, it is looking bad as well. Do you by any chance have news to share with t...
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Simon Blouner commented,
Hey @... I'm sorry to inform you, that what you are stating above is not correct. When handling chats in regular Zendesk Chat, shortcuts are suggested if you simply type the first few words of the ...
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Simon Blouner created a post,
Ability to completely deactivate translate in Agent Workspace
Feature Request Summary: Having the Translate bar in Chat in Agent Workspace is an annoyance and distraction if not needed. Description/Use Cases: If working in a segment where 99% of the end-u...
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Simon Blouner created a post,
Chat shortcut suggestions in Agent Workspace
Feature Request Summary: Make shortcut suggestions work the same way in Agent Workspace as it works in regular Zendesk Chat Description/Use Cases: The way to use chat shortcuts in Zendesk Agent...