Simon Blouner
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Total activity41
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Last activity
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Posts
Recent activity by Simon Blouner-
Side conversation receiver has original side conversation creator added
Feature Request Summary: Agents who are not the original creator of a side conversation, will be added as cc when a secondary agent replies to the same side conversation. Description/Use Cases: ...
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Explore Feedback: Ability to categorize dashboards
Feature Request Summary: It would be nice if we were able to categorize Dashboards, similar to the way triggers can be categorized. Description/Use Cases: Since we can only schedule an entire d...
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Flowbuilder: Custom placeholder in message field
Feature Request Summary: It should be possible to change the placeholder text in the message field in Flowbuilder/Messaging Widget Description/Use Cases: In some cases when a messaging widget i...
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Flowbuilder Feature Request: Option to change choice in Options Step type as end-user
Feature Request Summary: The step type Option should have an option to change your choice as an end-user, reinitiating the flow to go down a different lane Description/Use Cases: Customers who ...
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Ability to completely deactivate translate in Agent Workspace
Feature Request Summary: Having the Translate bar in Chat in Agent Workspace is an annoyance and distraction if not needed. Description/Use Cases: If working in a segment where 99% of the end-u...
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Chat shortcut suggestions in Agent Workspace
Feature Request Summary: Make shortcut suggestions work the same way in Agent Workspace as it works in regular Zendesk Chat Description/Use Cases: The way to use chat shortcuts in Zendesk Agent...