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Andreas Sobing

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Activity overview

Latest activity by Andreas Sobing
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    Andreas Sobing created a post,

    Assigning whatsapp numbers to groups or employees

    I want to assign the WhatsApp conversation for a particular number to a specific employee or group (trigger or automation)Currently it is only possible to assign a WhatsApp number to a brand.

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    Andreas Sobing commented,

    Hi Widson, thank you for your feedback. However, I still don't quite understand the procedure why when calling from a ticket, the top number is used as the call number otherwise. Entering the numbe...

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    Andreas Sobing commented,

    Es wäre super wenn diese Möglichkeit geschlossene Tickets zu verändern zumindest für Admins besteht. Ich benötige die Möglichkeit den Anfragenden noch zu aktualisieren, da dieser nicht immer von un...

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    Andreas Sobing created a post,

    Summary of phone tickets

    Answered

    Example: Customer service calls customer from an existing ticket. The customer does not accept the call and calls back 30 seconds later. This creates a second ticket. After the call, customer servi...

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    Andreas Sobing created a post,

    Number used for outgoing calls from a ticket

    Answered

    In fact, when calls are made from a ticket, the outgoing number noted first in the list is always dialed, regardless of whether another is selected in advance. The outgoing number can only be diale...

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    Andreas Sobing created a post,

    Zendesk Talk Console

    Answered

    Is it possible to set in the Talk console (keypad icon) for outgoing calls as prefix (default) Germany so +49 instead of United States with +1 or let Zendesk set. This would save our agents a lot o...