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Mark L's Avatar

Mark L

Joined Mar 07, 2023

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Last activity Feb 03, 2025

Zendesk Luminary

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Latest activity by Mark L

Mark L created a post,

Post Feedback - Chat and Messaging (Chat)

In your Using Voice powered by messenger article  it highlights there is a current limitation where you cannot embed a Call button as part of the Messaging workflow.

Originally I believe this said it was coming soon - however wanted to see if this is on the roadmap for Messenger and if so when.

 

We are looking to utilise the call button in a couple of workflows that contain branching conditions based of API calls, so where the button will only appear in the workflow if the customer needs a specific condition we have set. 

If they do meet the criteria they'll have the option to call
If they do not meet the criteria then they will not have the option to call

 

 

Posted Dec 11, 2024 · Mark L

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Mark L commented,

CommentManaging Talk

Hey Rob Stack 

 

Do we know if/when we'll be able to add the call button as Part of a Zendesk Messenger flow?

 

We are looking to utilise this in a couple of workflows that contain branching conditions based of API calls, so where the button will only appear int he workflow if the customer needs a specific condition we have set. 

If they do meet the criteria they'll have the option to call
If they do not meet the criteria then they will not have the option to call

View comment · Posted Jun 10, 2024 · Mark L

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Mark L commented,

CommentTicket automation and collaboration

Hey!

Will it auto-generate tags based on the tags assigned to the proposed Macro it bases its answers on?

View comment · Posted May 01, 2024 · Mark L

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