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Katrina Schwertfager's Avatar

Katrina Schwertfager

Joined Oct 22, 2021

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Last activity Mar 22, 2022

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Latest activity by Katrina Schwertfager

Katrina Schwertfager commented,

Community comment Feedback - Ticketing system (Support)

If I manually assign a new ticket to one of my agents, I would like the status to stay as new and not change to open. Will this be addressed with the custom status fields? 

View comment · Posted Aug 27, 2021 · Katrina Schwertfager

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