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Tyler Swanson

Joined Jun 24, 2022

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Last activity Jun 24, 2022

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Latest activity by Tyler Swanson

Tyler Swanson commented,

CommentFormatting and customizing your email

I'm having the same issue as Vladimir and have raised a ticket with Zendesk. In order to avoid exposing agents' personal email addresses, I've removed the {{quoted_content}} placeholder from both the HTML and text templates. Since most of our triggers that send email notifications to requesters used the {{ticket.latest_public_comment_formatted}} placeholder before implementing simplified email threading, it seems to be an acceptable workaround for us while this issue gets ironed out.

View comment · Edited Jun 24, 2022 · Tyler Swanson

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