Feby

1. Zendesk updates
2. Announcements
3. Announcing the omnichannel routing beta

Hi, does the agent still need to click "accept" button on the top right? or the ticket will be pushed to the assignee?

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• Feby
• Created August 15, 2022 04:52
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing changes to views sorting and ordering

Whose idea is this? What are your reasons of removing Subject sorting? who approved this idea? what are you guys thinking about?Limit our ability to make us subscribe any third party app? or sugges...

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• Feby
• Created June 15, 2022 08:03
• 7 votes

1. Support
2. ...
3. Agent guide for Support
4. Managing tickets in bulk

Hi, how to this kind of mechanism in WhatsApp channel?

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• Feby
• Created June 13, 2022 14:35
• 0 votes