Recent searches


No recent searches

Carmen Jones's Avatar

Carmen Jones

Joined Jan 15, 2025

·

Last activity Jan 16, 2025

Following

0

Followers

0

Total activity

8

Vote

1

Subscriptions

3

ACTIVITY OVERVIEW

Latest activity by Carmen Jones

Carmen Jones commented,

Community comment Feedback - Reporting and analytics (Explore)

Thank you for the clarification, we have had different responses from your support team, may want to check our support ticket https://support.zendesk.com/hc/en-us/requests/13249456

View comment · Posted Jan 16, 2025 · Carmen Jones

0

Followers

0

Votes

0

Comments


Carmen Jones commented,

CommentTicket management

With the new retention limit on explore, will this affect being able to see historical archived tickets in agent workspace?

View comment · Posted Jan 15, 2025 · Carmen Jones

0

Followers

1

Vote

0

Comments


Carmen Jones commented,

CommentExplore basics

Hi

 

I have a question concerning the upcoming data retention limit.

 

Does the limit only apply to Explore ?  Will historical tickets still be available within the agent workspace for agents to search and view?

View comment · Posted Jan 15, 2025 · Carmen Jones

0

Followers

0

Votes

0

Comments


Carmen Jones commented,

Community comment Feedback - Reporting and analytics (Explore)

Can you please clarify that this is limited to statistics within Explore, for example, will our agents using dashboard still be able to access tickets older than the 37 months while working in the agent workspace dashboards?  ie. if they want to refer to a historical email from a customer, will this no longer be available?

View comment · Posted Jan 15, 2025 · Carmen Jones

0

Followers

0

Votes

0

Comments