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Chris L

Joined Jan 31, 2024

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Last activity Jan 31, 2024

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Chris L commented,

CommentDeveloper updates

Has there been any update on this in the last 2 years:

Note: As of March 23, 2022, ticket redaction in the Agent Workspace was suspended on native messaging and social messaging tickets. Zendesk is working to relaunch this support in a future update.

Running into this issue now and need to be able to redact contents of a ticket in the agent workspace, where the ticket was raised via native messaging in-app.

View comment · Posted Jan 31, 2024 · Chris L

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