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Chris Royall

Joined May 24, 2022

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Last activity Jun 22, 2022

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Latest activity by Chris Royall

Chris Royall commented,

CommentCustomer management and profiles

Hi Jennifer Rowe and Brett Bowser,

I have the same issue as Matt Farrington Smith. Agents are unable to add organisations to an end-user, just appears in the list then disappears when selected. Admins can add fine. 
We are on Enterprise and I have ensured the agents have 'Manage User Fields' and 'Manage Organisation fields' checked in their role; also they have access to 'All tickets' but still not working. 
Am I missing a setting? 
Many thanks
Chris

View comment · Posted Jun 22, 2022 · Chris Royall

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Chris Royall commented,

CommentTicket editor, assignee, and requestor

Adding support for this change. As a software provider I do not understand why any software company would simply ignore continual requests for functionality that would not be difficult to implement - unless there is a technical restriction in which case just say so and we can move on.

View comment · Posted May 24, 2022 · Chris Royall

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