Nico Bartolomeo

1. Agent guide
2. Additional ticket channels
3. Serving chats in the Zendesk Agent Workspace

Thanks Mike, we do have that set up — the issue above is with chat triggers specifically, and the best way to enter their information while already in a chat with them. From the article: If the ch...

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• Nico Bartolomeo
• Created June 27, 2022 08:17
• 0 votes

1. Agent guide
2. Additional ticket channels
3. Serving chats in the Zendesk Agent Workspace

Hey there! When we get chats that were prompted by a trigger we only see the user as 'Visitor' and a string of numbers.When that happens we ask them for their name and email address, so we can log ...

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• Nico Bartolomeo
• Edited June 24, 2022 15:52
• 0 votes