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Jessica Fleming
Joined Jun 20, 2022
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Last activity Jul 19, 2022
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Latest activity by Jessica Fleming
Jessica Fleming commented,
CommentManaging Talk
During non business hours we have one on call agent who is in charge of answering calls. If for some reason this agent does not answer a call we would THEN like it to go to other agents. Would making primary and secondary groups work for this use case? Also, the on call agent is not consistent. There is a rotating schedule among the agents. Is there a way to schedule this in advance?
View comment · Posted Jun 20, 2022 · Jessica Fleming
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