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Dries Oomen's Avatar

Dries Oomen

Joined May 16, 2022

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Last activity Jul 11, 2022

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Latest activity by Dries Oomen

Dries Oomen commented,

CommentTicket basics

After the update to Agent workspace we experience that copy paste als paste's the background color of a website. This very annoying. Could you please turn that of? It's also the case while copying from internal message to external; you get the yellow background on a white external message. This can't be your way to make it agents easier!

View comment · Posted Jun 01, 2022 · Dries Oomen

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Dries Oomen commented,

CommentTicket basics

Hi Lisa,

Thanks for your quick reply. So, it is a feature for some, but still annoying for us. Our agents start a lot of there messages internal and when it's finished they switch to external to send it to the customer. They have to use cut and paste to use it in this new way. Could you please make a toggle of something in the composer window that you can choose which behavior you get?

I am curious how many organizations really like this new behavior. Is made available after a feature request or is it designed by Zendesk as a future way to compose messages?

View comment · Posted May 16, 2022 · Dries Oomen

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Dries Oomen commented,

CommentTicket basics

My mother taught me to start with compliments before you request changes ;-). So this new view looks promising, but my team found a real annoying behavior:

When the agent is composing an answer to the customer (starting in internal, switching to external now takes an extra click) and switches to external while typing or after finishing the message, the text is gone! Also happens with attachments. You have to type it again and have to attach a file again. I cannot think of a situation where this is a feature, so It must be bug. 

Hopefully you can either solve this soon, or reply to me why this is useful behavior. Otherwise we will switch back to the old situation and wait until you have fixed it.

View comment · Posted May 16, 2022 · Dries Oomen

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