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Dries Oomen

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Activity overview

Latest activity by Dries Oomen
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    Dries Oomen commented,

    1. Agent guide
    2. Ticket basics
    3. About the Zendesk Agent Workspace

    After the update to Agent workspace we experience that copy paste als paste's the background color of a website. This very annoying. Could you please turn that of? It's also the case while copying ...

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    • Dries Oomen
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    • 1 vote
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    Dries Oomen commented,

    1. Agent guide
    2. Ticket basics
    3. About the Zendesk Agent Workspace

    Hi Lisa, Thanks for your quick reply. So, it is a feature for some, but still annoying for us. Our agents start a lot of there messages internal and when it's finished they switch to external to se...

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    • Dries Oomen
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    • 3 votes
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    Dries Oomen commented,

    1. Agent guide
    2. Ticket basics
    3. About the Zendesk Agent Workspace

    My mother taught me to start with compliments before you request changes ;-). So this new view looks promising, but my team found a real annoying behavior:When the agent is composing an answer to t...

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    • Dries Oomen
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    • 2 votes