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Steven Major
Joined Oct 16, 2021
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Last activity Jan 21, 2022
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Latest activity by Steven Major
Steven Major commented,
Also, has anyone had issues where the links are expiring after a period of time?
View comment · Posted Jan 21, 2022 · Steven Major
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Steven Major commented,
It seems our template is different and not sure how to apply the workaround: This is our template:
Hello {{ticket.requester.name}},
We'd love to hear what you think of our customer service on this ticket. Please take a moment to answer one simple question by clicking either link below:
{{satisfaction.rating_section}}
Here's a reminder of what this request was about:
{{ticket.comments_formatted}}
What do I need to change or is this format just bad overall? We're seeing this issue on a regular basis as well.
View comment · Posted Jan 21, 2022 · Steven Major
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Steven Major commented,
Hi Everyone,
Could you tell me if there is a time frequency setting that controls how often the interface syncs between the two softwares? I am not seeing anything off hand and am looking to decrease the time so it syncs more frequently.
View comment · Posted Jan 20, 2022 · Steven Major
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Steven Major commented,
I hope I am commenting on the right thing. Would this work as an automatic pop-up when a ticket is generated/a call comes in? I am wanting to have in the ticket when it is first opened fields for the Agent to fill out similar to what is above. Is this the same thing?
View comment · Posted Sep 28, 2021 · Steven Major
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