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Steven Major

Joined Oct 16, 2021

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Last activity Jan 21, 2022

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Latest activity by Steven Major

Steven Major commented,

CommentService Level Agreements (SLA), macros, and CSAT

Also, has anyone had issues where the links are expiring after a period of time?

View comment · Posted Jan 21, 2022 · Steven Major

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Steven Major commented,

CommentService Level Agreements (SLA), macros, and CSAT

It seems our template is different and not sure how to apply the workaround: This is our template:

Hello {{ticket.requester.name}},

We'd love to hear what you think of our customer service on this ticket. Please take a moment to answer one simple question by clicking either link below:

{{satisfaction.rating_section}}

Here's a reminder of what this request was about:

{{ticket.comments_formatted}}

 

What do I need to change or is this format just bad overall? We're seeing this issue on a regular basis as well.

View comment · Posted Jan 21, 2022 · Steven Major

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Steven Major commented,

CommentSalesforce integration

Hi Everyone,

       Could you tell me if there is a time frequency setting that controls how often the interface syncs between the two softwares? I am not seeing anything off hand and am looking to decrease the time so it syncs more frequently.

View comment · Posted Jan 20, 2022 · Steven Major

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Steven Major commented,

Community comment Q&A - Tickets and email

I hope I am commenting on the right thing. Would this work as an automatic pop-up when a ticket is generated/a call comes in? I am wanting to have in the ticket when it is first opened fields for the Agent to fill out similar to what is above. Is this the same thing?

View comment · Posted Sep 28, 2021 · Steven Major

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