[VI] Julia Laars
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Total activity46
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Last activity
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Activity overview
Latest activity by [VI] Julia Laars-
[VI] Julia Laars commented,
Agreed! Why is this not possible to put the Hyperlink such as in E-Mail Tickets? Can you please adjust this!
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[VI] Julia Laars commented,
I agree with the negative feedback. In the daily processing of the "suspended view" this is not the problem here. This is simply a step backwards and should not be implemented as such. Especially w...
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[VI] Julia Laars commented,
+1
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[VI] Julia Laars commented,
"Can't: Be used as conditions in business rules: For example, you can't create a trigger that emails the agent assigned to the ticket when a user who is a light agent comments on it." (Understandin...
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[VI] Julia Laars commented,
Please see the improvement here and fix it somehow! Seeing the last 100 ticket updates from your ticket on the dashboard is not useful at all. This could be tickets from last week but also tickets ...
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[VI] Julia Laars commented,
Seeing the last 100 ticket updates from your ticket on the dashboard is not useful at all. This could be tickets from last week but also tickets from half a year, which you don't need at all. Agent...
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[VI] Julia Laars created a post,
Date displayed on tickets - always exact date
The displayed date the agent works within a ticket should always shown the exact date and time. Or at least it should be editable how you want to shown this in your zendesk instance/account. Right ...