[VI] Julia Laars
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Total activity60
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Last activity
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Activity overview
Latest activity by [VI] Julia Laars-
[VI] Julia Laars commented,
Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it? At every Dashboard and every Tab we have a bookmark! Same Repo...
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[VI] Julia Laars commented,
Agree, please bring back the numbers! With the numbers it was more easier to navigate through a view. AND please inform us beforehand when something change for the daily agent work!!! We need to pr...
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[VI] Julia Laars commented,
Agreed! Why is this not possible to put the Hyperlink such as in E-Mail Tickets? Can you please adjust this!
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[VI] Julia Laars commented,
+1
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[VI] Julia Laars commented,
"Can't: Be used as conditions in business rules: For example, you can't create a trigger that emails the agent assigned to the ticket when a user who is a light agent comments on it." (Understandin...
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[VI] Julia Laars commented,
Please see the improvement here and fix it somehow! Seeing the last 100 ticket updates from your ticket on the dashboard is not useful at all. This could be tickets from last week but also tickets ...
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[VI] Julia Laars commented,
Seeing the last 100 ticket updates from your ticket on the dashboard is not useful at all. This could be tickets from last week but also tickets from half a year, which you don't need at all. Agent...
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[VI] Julia Laars created a post,
Date displayed on tickets - always exact date
The displayed date the agent works within a ticket should always shown the exact date and time. Or at least it should be editable how you want to shown this in your zendesk instance/account. Right ...