[VI] Julia Laars

1. Community
2. Feedback - Ticketing System (Support)
3. ZD view- Display number of pages

Agree, please bring back the numbers! With the numbers it was more easier to navigate through a view. AND please inform us beforehand when something change for the daily agent work!!! We need to pr...

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• [VI] Julia Laars
• Created March 29, 2023 07:12
• 5 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Ugly links from Guide in Chats

Agreed! Why is this not possible to put the Hyperlink such as in E-Mail Tickets? Can you please adjust this!

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• [VI] Julia Laars
• Created March 23, 2023 09:07
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Trigger Received At

+1

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• [VI] Julia Laars
• Created November 17, 2022 10:13
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Enabling use of Light Agents in Triggers

"Can't: Be used as conditions in business rules: For example, you can't create a trigger that emails the agent assigned to the ticket when a user who is a light agent comments on it." (Understandin...

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• [VI] Julia Laars
• Created August 11, 2022 13:33
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Dashboard "Updates to your tickets" mark checked

Please see the improvement here and fix it somehow! Seeing the last 100 ticket updates from your ticket on the dashboard is not useful at all. This could be tickets from last week but also tickets ...

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• [VI] Julia Laars
• Created August 01, 2022 12:38
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Remove dashboard updates once ticket is viewed

Seeing the last 100 ticket updates from your ticket on the dashboard is not useful at all. This could be tickets from last week but also tickets from half a year, which you don't need at all. Agent...

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• [VI] Julia Laars
• Created August 01, 2022 12:30
• 1 vote